Contact information

How to Reach DmitriyCreations

The fastest way to get an answer is email. I read and respond to every message personally — usually within a few hours, and always within 24 hours during business days.

Primary Contact

Email: dmitriycreations00@gmail.com

Use email for:

  • Pre-order questions ("will this work with my prop?")

  • Custom eye animation requests

  • Choosing your eye style after ordering

  • Order status and shipping updates

  • Product support and troubleshooting

  • Return requests (within 7 days of delivery — see Refund Policy)

  • Wholesale, bulk, or custom build inquiries

  • Media, collaboration, and creator partnerships

Business Address

DmitriyCreations
Los Angeles, California
United States

All orders ship from Los Angeles, CA via UPS, FEDEX or USPS

Physical mail-in returns require a return authorization first — please email before shipping anything back to us.

Response Times

  • Email: Within a few hours during business days, always within 24 hours

  • Custom animation quotes: 24 to 48 hours

  • Order status inquiries: Same day

  • Weekend and holiday messages: Answered first thing the following business day

Business Hours

Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (Los Angeles).

Weekend messages are read and responded to first thing Monday morning.

Social Media

Product videos, tutorials, and behind-the-scenes builds:

  • YouTube: DmitriyCreations

  • Instagram: @dmitriycreations

  • TikTok: @dmitriycreations

Please do NOT use social media DMs for order questions — email is the only reliable channel for order support. Messages sent to DMs may not be seen in time.

Before You Message

To help me answer faster, please include when relevant:

  • Your order number (starts with #)

  • The product name or variant

  • A short description of your question or issue

  • For troubleshooting: a short video or photos of what you're seeing

  • For custom animation requests: reference images or a description of the look you want

Feedback and Complaints

If something went wrong with your order or you're unhappy with your experience, email me directly at dmitriycreations00@gmail.com. I would much rather hear from you and fix the problem than have you leave a negative review. Every complaint is answered personally and I work to resolve every issue.

Business Registration

DmitriyCreations is a US-based sole proprietorship operating from Los Angeles, California. All products are designed, hand-built, and tested in the United States.

Last updated: August 31, 2026