Refund policy

Return & Refund Policy

Every controller and Digital Eyes Kit sold by DmitriyCreations is custom built to order. Each unit is hand-assembled, flashed with your chosen eye animation or firmware configuration, tested, and packaged individually by me personally. Because these are made-to-order electronics — not off-the-shelf inventory — my return policy is strict. Please read carefully before ordering.

7-Day Test-and-Return Window

You have 7 days from the delivery date to test your kit and request a return.

As soon as your package arrives, open it, power the kit up on a bench, and confirm every function works BEFORE installing it into your prop, mask, or display location. If anything is wrong, contact me immediately at dmitriycreations00@gmail.com.

Once the 7-day window closes, all sales are final.

Test Before You Install

Kits that have been installed into props, glued, cut, modified, or wired into a permanent build are not eligible for return — even within the 7-day window. Installation is your confirmation that the kit works as expected. This is why I require you to bench-test the unit the same day it arrives.

What Qualifies for Return or Refund

Within the 7-day window, I will accept a return, replacement, or refund for:

  • Kit arrives damaged in shipping (photos required within 48 hours of delivery)

  • Kit powers on but does not function as described in the product listing

  • Wrong item or wrong variant shipped (my error)

  • DOA — Dead On Arrival — controller will not power up at all

What Does NOT Qualify for Return

  • Kit was installed into a prop, mask, helmet, skull, or permanent build

  • Buyer changed their mind, no longer needs it, or the event was canceled

  • Buyer ordered the wrong variant, wrong screen size, or wrong controller type (please read the listing carefully before ordering — message me if you're unsure)

  • Buyer wants a different eye animation after receiving the kit (message me for a firmware reflash instead — small fee may apply)

  • Item arrived after a specific event or date (see Shipping Policy for handling and transit times — please plan ahead)

  • Kit works but buyer decided it doesn't fit their vision

Seasonal Cutoff — No Post-Halloween or Post-Christmas Returns

All sales are FINAL after October 31 (Halloween) and after December 25 (Christmas), regardless of when the order was placed.

These products are seasonal, made to order, and cannot be resold once the season ends. If you order in October, you must complete your bench test and request any return before October 31. Same rule applies to Christmas orders and December 25.

How to Request a Return

  1. Email me at dmitriycreations00@gmail.com within 7 days of delivery

  2. Include your order number, a description of the issue, and a short video or photos of the problem

  3. I will respond within 24 hours with next steps

  4. Return shipping is paid by the buyer unless the issue is my error (wrong item, defect, DOA)

  5. Refunds are issued within 3 to 5 business days of receiving the returned unit in original condition

Restocking Fee

Returns approved for buyer-remorse reasons (not defects, not my error) are subject to a 25% restocking fee to cover the cost of components, assembly labor, and firmware time already invested in your build.

Custom Animations & Custom Builds

Custom eye animations and custom firmware builds are non-refundable, period. These are designed specifically for you and cannot be resold. Please review the animation preview I send you before I flash the controller — once flashed, no returns.

Questions?

If you are unsure whether your kit will work for your project, message me BEFORE ordering. I would rather answer 20 pre-order questions than process one return. I respond within a few hours at dmitriycreations00@gmail.com.